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2 months 3 weeks ago #40532 by Jim Carter
Replied by Jim Carter on topic Articles Not Displaying
I have tried it on several different devices:
IPhoneXr Software 14.6 Does not work
IPhone 11 software 14.3 Works
IPhone 8 software 14.6 Does not work
IPhone 7 sofware 14.6 Does not work
Google Pixel 4A5g Phone Android software version 11 Works

Again, the problem seems to be with IPhones that are running the latest software version.
To describe the problem again, clicking on any of the square photos on the homepage should bring up a smaller photo AND TEXT. It is not bringing up the text.

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2 months 2 weeks ago #40536 by HaiND
Replied by HaiND on topic Articles Not Displaying
Hi
There seems to be some conflict, we will try to fix it on the latest iOS version
Thanks

Best Regards
--HaiND--

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2 months 2 weeks ago #40547 by Jim Carter
Replied by Jim Carter on topic Articles Not Displaying
Thank you. How long will it be before the issue is fixed?

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2 months 2 weeks ago #40549 by HaiND
Replied by HaiND on topic Articles Not Displaying
HI
I'm not sure I'll fix it anytime soon, but I'm trying, it might take days or weeks to find a solution.
Hope you understand and look forward to receiving sympathy

Best Regards
--HaiND--

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2 months 1 week ago #40584 by Jim Carter
Replied by Jim Carter on topic Articles Not Displaying
Thank you for your reply, but I really need to know when the issue will be fixed. We have a large following on our website who rely on mobile phone use. When will the issue be repaired?

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2 months 1 week ago #40594 by Jim Carter
Replied by Jim Carter on topic Articles Not Displaying
We are not getting the support we paid for. This is a problem.

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2 months 2 days ago #40608 by HaiND
Replied by HaiND on topic Articles Not Displaying
Hi
I'm still trying to fix it
You try to enter a simple and short text, see if the result is like that!
THanks

Best Regards
--HaiND--

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1 month 3 weeks ago #40624 by Jim Carter
Replied by Jim Carter on topic Articles Not Displaying
Hi, I added another article to our home page called shop online. This article does not have a lot of text and it did not fix the problem. The problem is with the Apple IOS version 14.6 update. How long before this issue is fixed? We are paying for your support.

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1 month 3 weeks ago #40630 by HaiND
Replied by HaiND on topic Articles Not Displaying
Hi
I also want to fix it for you but the problem is still being fixed by us
it's just a small problem and i believe it doesn't affect the site too much
Hope you will continue to use other JoomlaUX products

Best Regards
--HaiND--

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1 month 2 weeks ago #40631 by Jim Carter
Replied by Jim Carter on topic Articles Not Displaying
This is NOT a small problem. This problem means that everyone who uses an Iphone with the latest ios will not be seeing the important information on the home page of our website. This is a big problem. We are paying for support that we are not getting

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