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12 Dec, 2013

Joomla Templates Refund Policy

7-days Money Back Guarantee applied for only Joomla Templates Refund Policy, gives you time to make sure that all our templates are free of bug and ready for your utilization. You can assure that your order is backed by a 100% Money Back Guarantee if:

  1. Our templates have problems and are not functioned properly. OR,
  2. Our support teams are unable to get it solved via the premium email support.

With most of things, certain standard restrictions will be applied to a refund request.

  • Refund is applied for Customer Member only. We clearly understand that our current fee for standard customer is very reasonable and seems to be the best you can find on the NET with such high qualified Joomla!® products.
  • Refund is not applicable after 7 days since the date of your order purchase (GMT+7). Which means your order date counts as one day in the total 7 days.
  • Refund is not applicable for MoneyBookers payments.
  • Refund is not applicable on custom works (customization project).
  • Refund is not applicable if our templates have been customized or other third party extensions have been installed. Because the templates only provide you with a starting point, you will have to go a long way of customization yourself. During personal customization, our products can be changed completely and become different from our original templates. Therefore, refund policy cannot be applied if there are problems due to your self-customization.
  • Refund would be denied in abuse cases, with abnormally high number of downloads within the 7 days.

We reserve the right to refuse refunds if any efforts of refund policy abuse are detected.

Joomla Extensions Refund Policy

In terms of Joomla Extensions, JoomlaUX.com is positive that you will be completely satisfied with our extensions and you can assure that your order is backed by a 100% Money Back Guarantee if:

  1. Our extensions have problems and are not functioned properly. OR,
  2. Our support teams are unable to get it solved via the premium email support.

Certain standard restrictions will be applied to a refund request also.

  • Refund is applied for Club Members only. We clearly understand that our current fee for standard customer is very reasonable and seems to be the best you can find on the NET with such high qualified Joomla!® products.
  • Refund is not applicable after 30 days since the date of your order purchase (GMT+7). Which means your order date counts as one day in the total 30 days.
  • Refund is not applicable for MoneyBookers payments.
  • Refund is not applicable if our extensions have been customized or other third party extensions have been installed. Because the extensions only provide you with a starting point, you will have to go a long way of customization yourself. During personal customization, our products can be changed completely and become different from our original extensions. Therefore, refund policy cannot be applied if there are problems due to your self-customization.
  • Refund amount is equal to the order total fee minus the discount (if any).
  • Refund is not applicable on custom works.
  • Refund would be denied in abuse cases, with abnormally high numbers of downloads within the 30 days

30-days Money Back Guarantee applied for only Joomla Extensions Refund Policy, gives you time to make sure that all our extensions are free of bug and ready for your utilization.

To request a refund, kindly submit a ticket to our support staff. We will get back to you within 24h.