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12 Dec, 2013

Privacy Policy

At JoomlaUX, we recognize that privacy of customer's information is very important and we commit to protect your privacy. This policy describes the ways we collect, store, use and protect your personal information. We assume that you accepted our policy when you sign up and use our services.

Information Collected

When you visit JoomlaUX.com, we collect your IP address and web browser information. If you want to create an account at JoomlaUX, we will require you to provide your personal information: name, address and email address. When you purchase extensions from JoomlaUX, you may need to provide us some more additional information: address, phone, company, etc.

How we use your information

Our main purpose to collect your information is to provide you secure, smooth, efficient conditions when you browse our site. We use this information to process and deliver your order, for billing purposes, for providing a more pleasant and personalized shopping experience, and for communicating with you about orders and promotion updates. You can control, review and edit your personal information at any time by logging in your account and go to My Account section.

How we use cookies

When you access our website, we may place small data files called "cookies" on your computer. This data contains information about you and it helps us to identify you if you visit multiple pages on our site during the same session so that we do not need to ask you for your password on each page. Once you log out your account or close your browser, this cookie expires and no longer has any effect. If you disable cookies for our site, you may still use our site, but certain benefits of your shopping experience with us may be impacted.

How we protect and store personal information

We commit to protect personal information. We store your information on our secured server. We use SSL for the checkout process which helps you to keep your billing information safe. No credit card information is saved on our system. We do not share your personal information with any other third parties.

You can always trust our site services when doing business with JoomlaUX. We always try our best to protect our customers.

Changes to this privacy policy

Please note that this Privacy Policy may change from time to time. JoomlaUX reserves the right to modify this Privacy Policy at any time. Regardless, we will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice.

If you have any additional questions or concerns about this Privacy Policy, please feel free to contact through the web site.

12 Dec, 2013

Terms and conditions

Please be sure you understand and agree to our terms of use before downloading or using any of JoomlaUX.com extensions for your personal or client sites. You should carefully read the following terms and conditions. Your purchase or use of JoomlaUX.com products, membership or services implies that you have read and accepted these terms and conditions.

 

I. COPYRIGHT INFORMATION

All editorial content and graphics on our sites are under GPL of Joomla!® extensions license, copyright, international treaties and other applicable copyright laws and may not be copied without permission of JoomlaUX.com, which reserves all rights. Re-use of any of JoomlaUX.com's editorial content and graphics for any purpose without our permission is strictly prohibited.

 

II. JUX JOOMLA TEMPLATE AND EXTENSION LICENSE

1. LICENSES

JoomlaUX grants you a nonexclusive unlimited domain license to use JUX Joomla templates and extensions or other products (if applicable) sold through our web site by independent contract providers (the "products") in line with the entire specifications under this Terms and Conditions as well as Licenses statement. 

All products sold on JoomlaUX are released under the GNU/GPL v2 license. You can use our products on as many websites (domains) as you want and for as how long as you want without limitation. However, product support and update period depends on the package you bought. Please review SIGNUP page for each membership's privileges.

2. DELIVERY

After we have successfully received your payment, your JUX Membership information and activation link will be emailed to the email address you provided. After activation, you can log into the site with your provided credentials. The email is usually delivered to your address shortly after submission, however, there is a chance that it will go to the Spam folder, so be sure to keep an eye on it. In case that you can not find the activation email or can not log in after activation, please contact us via ticket system. Upon logging in, you will find all templates and extensions available for you to download by clicking on Download button on the top menu.

3. USAGE

After purchasing, you can use JUX Joomla templates and extensions as long as you want and on as many sites as you want without any post-purchase cost, regardless of whether your membership expires. However, updates and support are limited depending on the type of your package. Please review SIGNUP page for each membership's usages.

4. MODIFICATIONS

You are authorized to make any necessary modification(s) to our products to fit your purposes. You may alter the products code for your own use. You may not, however, distribute the original products code or your modified products code (other than PHP files) without the explicit permission of JoomlaUX.com. 

5. ASSIGNABILITY

You may not sub-license, assign, or transfer this license to anyone else without prior written consent from our company.

6. OWNERSHIP

You may not claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of JoomlaUX. Our products are provided “as is” without warranty of any kind, either expressed or implied. In no event shall our juridical person be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses arising out of the use of or inability to use our products.

You can edit or remove our copyright information at your discretion under Developer membership across our Membership packages. 

For Free Membership across our Membership packages, you can remove JoomlaUX copyright information with condition that you purchase Copyright Removal feature which is separated from your Free Membership.

7. ANTIFRAUD

Instant downloads are available! However, some customer purchases can be pending for manual antifraud check up to review of Paypal or MoneyBooker. You will receive a detailed email about your payment. Antifraud check occurs due to the growing number of fraudulent transactions from persons who are not actually the cardholders of the credit cards used during purchase.

8. SUPPORT:

JUX templates and extensions are delivered ‘as is’, with no implied meaning that they will function exactly as you wish or with all 3rd party extensions/products. To get a quick support, please take it on our Forum, email will be delayed to process and you will need to give: your username, your ordered item's name, your transaction ID, your payment method. In detail, we support for templates and extensions installation, bugs fixing or any problems originally caused by our templates and extensions. We do not provide free support for customization or any issues generated by unrelated-products (not from our products).

NOTE:

For Single license, you only get support and download update version for 2 months. 

If you need more support and download, please refer to Pricing table to learn more about our Membership Plans.

IV. CUSTOM WORK POLICY

Please click here to see our custom work policy.

12 Dec, 2013

Refund Policy

Joomla Templates Refund Policy

7-days Money Back Guarantee applied for only Joomla Templates Refund Policy, gives you time to make sure that all our templates are free of bug and ready for your utilization. You can assure that your order is backed by a 100% Money Back Guarantee if:

  1. Our templates have problems and are not functioned properly. OR,
  2. Our support teams are unable to get it solved via the premium email support.

With most of things, certain standard restrictions will be applied to a refund request.

  • Refund is applied for Customer Member only. We clearly understand that our current fee for standard customer is very reasonable and seems to be the best you can find on the NET with such high qualified Joomla!® products.
  • Refund is not applicable after 7 days since the date of your order purchase (GMT+7). Which means your order date counts as one day in the total 7 days.
  • Refund is not applicable for MoneyBookers payments.
  • Refund is not applicable on custom works (customization project).
  • Refund is not applicable if our templates have been customized or other third party extensions have been installed. Because the templates only provide you with a starting point, you will have to go a long way of customization yourself. During personal customization, our products can be changed completely and become different from our original templates. Therefore, refund policy cannot be applied if there are problems due to your self-customization.
  • Refund would be denied in abuse cases, with abnormally high number of downloads within the 7 days.

We reserve the right to refuse refunds if any efforts of refund policy abuse are detected.

Joomla Extensions Refund Policy

In terms of Joomla Extensions, JoomlaUX.com is positive that you will be completely satisfied with our extensions and you can assure that your order is backed by a 100% Money Back Guarantee if:

  1. Our extensions have problems and are not functioned properly. OR,
  2. Our support teams are unable to get it solved via the premium email support.

Certain standard restrictions will be applied to a refund request also.

  • Refund is applied for Club Members only. We clearly understand that our current fee for standard customer is very reasonable and seems to be the best you can find on the NET with such high qualified Joomla!® products.
  • Refund is not applicable after 30 days since the date of your order purchase (GMT+7). Which means your order date counts as one day in the total 30 days.
  • Refund is not applicable for MoneyBookers payments.
  • Refund is not applicable if our extensions have been customized or other third party extensions have been installed. Because the extensions only provide you with a starting point, you will have to go a long way of customization yourself. During personal customization, our products can be changed completely and become different from our original extensions. Therefore, refund policy cannot be applied if there are problems due to your self-customization.
  • Refund amount is equal to the order total fee minus the discount (if any).
  • Refund is not applicable on custom works.
  • Refund would be denied in abuse cases, with abnormally high numbers of downloads within the 30 days

30-days Money Back Guarantee applied for only Joomla Extensions Refund Policy, gives you time to make sure that all our extensions are free of bug and ready for your utilization.

To request a refund, kindly submit a ticket to our support staff. We will get back to you within 24h.

12 Dec, 2013

Custom Work Policy

Custom Project Process

  1. Submit: Required Features is submited by Client via ticket (http://joomlaux.com/support)
  2. Discussions: Discuss detail through ticket, email or skype.
  3. Agreement: both JoomlaUX Team and Client agreed about detailed customization, price and time frame.
  4. Depository: Client pays at least half of the total cost
  5. Working: JoomlaUX Team works on the custom project
  6. Demo: JoomlaUX Team builds a live demo site for Client to review the result.
  7. Approve: Client approves the results and confirms that everything is ok. If there is any issue, client should report back to JoomlaUX team to fix and check again.
  8. Complete Payment: Client pays the rest of the total cost
  9. Deliver: Final Product deliver, by zip package or directly upload to Client's site.
  10. Maintenance: Support installation or fixing bugs if there's any.

Custom Project Policy

All custom projects and its modifications are granted “copy license” which means that JoomlaUX holds license of the source code and we can apply those modifications, features & customizations in the future version of our products.

The total cost of the project does not include product's license. This indicates that you must purchase the product seperately from the total price of the project. You must purchase the product before we start to working on the custom project.

Project time frame will not include weekend (Saturday and Sunday) as working day. That means we do not count weekend days in our time frame.

Before JoomlaUX project team officially works on the custom project, clients must deposit at least half of the total project’s cost. The remain of the payment must be completed/paid before JoomlaUX project team delivers the final product to client.

All custom projects with JoomlaUX include live demo test environment and enough time duration for client to test and check throughout all requested customizations. Only until client confirms that their test go as well as desired, does JoomlaUX project team package the final product and prepare to deliver the final custom product (only deliver the final product after client finish paying the total project’s cost). JoomlaUX suggests you – our project’s client – that you should carefully test all your requirements in provided test environment to minimize the potential issues which may arise so both sides can save time on installing the customization later.

Technical support for custom project: 1 month – counting from the day we deliver client the final product (GMT+7). Technical support includes fixing bugs, conflicts… which may arise when installing). We’re not responsible for technical issues after this 1 month of support, however, we will assist you with our best to help you solve your questions. We are not responsible for damage or error caused by personal modification by client after installing our final product.

In case you want to expand technical support time, the additional fee is 50 Euro/6 months.

Refund is not applicable for custom project; both deposit and completed payment are not refundable.

12 Dec, 2013

FAQs

In order to provide a better service and help you proceed smoothly on our site, we will continuously collect and update frequently asked questions or general concerns related to our products and services with explanation. Hope that you will find it useful for you.

 

1. After buying JoomlaUX’s products, can I use it on different sites (both commercial and non-commercial sites)?

Yes, thank to the beauty of GNU/GPL v2 license, you can use them in as many sites as you want. However, we only provide support for a limited number of domains, as specifying in our pricing plan.

 

2. After successfully paying for a product, how can I download it?

Please Log in to our site (http://joomlaux.com) and go to http://www.joomlaux.com/download.html by clicking the Download button on the top menu. Then you’ll see all extensions available for download listed there.

 

3. Do you offer refund?

Yes for Memberships and No for Single extension purchase. If you are a paid member, you can ask for refund complying to our “Refund Policy”. To request a refund, please submit a ticket to our support staff. We will get back to you within 24h.

 

4. How can I know when an update is available?

Updates for JUX extensions are released regularly. When an update is available, we will let you know via Social media (Facebook, Twitter) and JoomlaUX’s blog. We recommend that you Become our Fan on Facebook or Follow us on Twitter so that you can get the latest news from us.

 

5. What is quickstart and how to install it?

Quickstart is a complete installation package which after installing it, you will have a module/component that looks the same as in our demo. Quickstart allows you to use the extension out of the box without having to go through basic configurations. Installing Quickstart is just like installing regular setup file. Please follow our installation guide in documentation.

 

6. Can I upgrade my subscription?

Yes. If you want to upgrade your subscription, you only need to pay the difference between your existing subscription and the new one. Your current subscription must still be active to qualify for this benefit however. Please contact us via ticket and we will help you upgrade your subscription.

 

7. What happens when my subscription expires?

When your subscription expires, you will not be able to access downloads or updates nor you will be eligible to ask for support. If you wish to keep access to our extensions and support, you need to renew your subscription.

 

8. Can I resell JUX products?

No. The reselling of our extensions is strictly prohibited. You may not claim intellectual or exclusive ownership to any of our products, modified or unmodified without prior written consent from JoomlaUX team.

 

9. Can I modify the source code?

Yes. You have the rights to modify our extensions for your own use, however, if we find that your modifications cause extensions work improperly, we will not support in this case. In short, inability in using our extensions & making modifications that make our extensions stop working normally, we will not refund or support those cases.