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file Can't select local video or upload a new video

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6 months 1 week ago #37413 by Colin Wright
Hi,

I'm trying to have a local video displayed in the background video module but it doesn't list the video I have already uploaded. It also doesn't allow me to upload a new video, it simply looks like it is uploading but it never does.

I can use a Youtube video ok.

I have tried to include an image screenshot but I can't add images here.

Please let me know what we need to do to fix this or if you need details to inspect it yourself I can send them privately.

Thank you
Colin

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6 months 1 week ago #37417 by HaiND
Hi Colin Wright
Thank you for feedback us
You can provide URL, User and Password login back-end?
I will check problem for you soon
Thanks

Best Regards
--HaiND--

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6 months 1 week ago #37418 by Colin Wright
Hi HaiND, I have send you the details.

thank you.

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6 months 1 week ago #37421 by HaiND
Hi again
I checked and found that your website cannot read the "juximagefolder.php" file on my product follow path:

taaj9358md.cctwebsites.co.uk/modules/mod...s/juxmediaupload.php

Some customers also have this problem, please contact hosting and they will help you fix the problem of not reading the file.
THanks

Best Regards
--HaiND--

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