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file doesn't show articles

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3 years 2 months ago #16906 by starone
hello
i have a whole problem with jux metro contents.
please have a look :

s6.uplod.ir/i/00881/r0l4gi1n6l31.png
s6.uplod.ir/i/00881/lbrwdkj7km0o.png
s6.uplod.ir/i/00881/3wbv690szhsu.png

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3 years 2 months ago #16909 by starone
Replied by starone on topic doesn't show articles
i know support is offline. but please answer me soon :-(

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3 years 2 months ago #16918 by 31234
Replied by 31234 on topic doesn't show articles
Dear Customer,

Thank you for using our product and I am sorry for my late reply.

Pls kindly let me know your website information (URL and admin account) so that I can check and help you to fix.

Due to information security, pls send it to my email address This email address is being protected from spambots. You need JavaScript enabled to view it.

Kind regards,
Hieu

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3 years 2 months ago #16919 by starone
Replied by starone on topic doesn't show articles
Hello
i sent my information. thanks

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3 years 2 months ago #16920 by 31234
Replied by 31234 on topic doesn't show articles
Hi there

Noted. I will work on your site now and reply you when there is any update. Pls kindly wait.

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3 years 2 months ago #16922 by 31234
Replied by 31234 on topic doesn't show articles
Hi there,

I checked your site and saw that the problem might caused of the language you use. I also created some articles in English to test and it worked normally. You can take a look at these screenshots.

prntscr.com/f968ad
prntscr.com/f968hu
prntscr.com/f968p3

Pls double check and let me know the feedback soon.

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3 years 2 months ago #16923 by starone
Replied by starone on topic doesn't show articles
Thank you.
But i am using persian language and we don't use english! What is your suggestion for fix the problem?

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3 years 2 months ago #16925 by 31234
Replied by 31234 on topic doesn't show articles
Hi

Pls follow my instruction as I can't understand your language. Sorry for my bad

Step 1: Create a new article with just title and image to see if the module works or not.

Step 2: if it works, add description and check if it works or not ( if your description includes more than one passage, pls check one by one to see if there is any SPECIAL CHARACTERISTICS which caused the problem because it's hard for me to understand your language)

Step 3: if there is any special characteristics, pls remove or replace them with normal ones

Hopefully it helps. Take a try and give me the feedback

P.s: Our DEV has been working on it too, but kindly need your cooperation.

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3 years 2 months ago #16926 by starone
Replied by starone on topic doesn't show articles
Hi
my language is farsi and it is utf-8 ( iran and site is rtl ).
it's work now. i created two articles with your guide.but when i change filter category in jux metro , then every thing will be blank!
please help me we have a conference tomorrow. reply me soon

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3 years 2 months ago #16927 by starone
Replied by starone on topic doesn't show articles
please answer that out problem will be fix.

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