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exclamation-circle Frustrating installation

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8 years 11 months ago - 8 years 10 months ago #4246 by Oliver Leonard
Hello -

I purchased a membership hoping to use several template but after several hours have finally discovered that none of it works.

1. If you install the just the template by itself without using the quickstart you don't get access to any of the modules or plugins. Why?????
2. The instructions for installing the Quickstart are wrong whether installing from from scratch or after installing the template.
It says: "After downloading template and unzip the downloaded package (as mentioned in the above Download section), go to Quickstart folder and you’ll see quickstart_noo_capulus.zip:" There is no zip file inside the package for any of the templates quickstart files.
3. All the images in the Quickstart instructions are broken so it's impossible to figure it out.

Why don't you provide the modules and plugins separately from the quickstart so your customers don't waste hours of frustration trying to figure all this out.

If there isn't a simple fix for this I'd like to get a refund.
Last edit: 8 years 10 months ago by Oliver Leonard.

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8 years 10 months ago #4280 by GDragon
Replied by GDragon on topic Frustrating installation
Hi Querius,
Thanks for contacting us and choosing our product!
First many thanks for your feedback!
We'll update document asap!
About module and plugin please re download template. We have just update packages contain module and you can install it manually. If you have problem with packages please feedback. We'll update it asap!

Best regards,
--GD--

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8 years 10 months ago #4299 by Oliver Leonard
Thank you for responding and taking care of that. I see that the modules are there now and will let you know if there are any problems.

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8 years 10 months ago #4316 by GDragon
Replied by GDragon on topic Frustrating installation
Hi Querius,
Thanks for your feedback!
I'm very happy when you got them. If you have other problem please feel free to contact us.
I'll help you fix it asap!

Best regards,
--GD--

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8 years 4 months ago #9093 by Oliver Leonard
The demo page says that this comes with Jux-portfolio but it actually comes with the older noo_portfolio. How do I get Jux_portfolio as a download.

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8 years 4 months ago #9105 by Sang Manh
Replied by Sang Manh on topic Frustrating installation
Hi Querius,
Thanks for choosing our product.
About your question, I sent it to your email. You can check it.
Thanks

Sang Manh

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