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TOPIC: 500 server error when publishing

500 server error when publishing 1 year 1 day ago #20892

  • Lisa Keyser
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I'm setting up a news page and have been unable to get JUX News wall to load on the page. As soon as I publish the module, I get a 500 server error on that page. The site is running the Gantry5 Framework w/ Helium template. I tried switching out the template on that page to one of the Beez templates and the problem persists.

Error message and technical specs below:

[Thu Jun 14 21:47:03 2018] [error] [pid 2363] util_script.c(500): [client xx.xxx.xxx.xxx:xxxxx] End of script output before headers: index.php

Page in question: www.usfashionindustry.com/news-2018/industry-news-intel

Technical specs:
PHP Built On Linux server322.com 4.14.41-grsec #2 SMP Fri May 18 06:45:47 EDT 2018 x86_64
Database Type mysql
Database Version 5.7.21-percona-sure2-log
Database Collation utf8_general_ci
Database Connection Collation utf8mb4_general_ci
PHP Version 7.1.16
Web Server Apache
WebServer to PHP Interface cgi-fcgi
Joomla! Version Joomla! 3.8.8 Stable [ Amani ] 22-May-2018 14:00 GMT
Joomla! Platform Version Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0
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500 server error when publishing 1 year 1 day ago #20893

  • HaiND
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Hi Lisa Keyser
Thanks for contacting and choosing our product
About your problem, I'm sorry. Please give me link your site and your account of administrator via private message or mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
I will check it for you soon
Thanks
Best Regards
--HaiND--
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The following user(s) said Thank You: Lisa Keyser

500 server error when publishing 1 year 1 day ago #20894

  • Lisa Keyser
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Thanks I sent you a PM with the log-in information
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500 server error when publishing 1 year 23 hours ago #20895

  • HaiND
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Hi
I am sorry but I did not find where the module is showing
You can send the URL where the problem occurred,
I will check it for you soon
Thanks
Best Regards
--HaiND--
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500 server error when publishing 1 year 23 hours ago #20896

  • Lisa Keyser
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The page isn't loading due to the 500 error: www.usfashionindustry.com/news-2018/industry-news-intel

You can find it in the modules section.
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500 server error when publishing 1 year 21 hours ago #20897

  • HaiND
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Hi
Thank you for feedback us
I load the page and see it show up well,
Or do I have to do anything to trouble it?
prnt.sc/jv67mj
Thanks
Best Regards
--HaiND--
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500 server error when publishing 1 year 12 hours ago #20898

  • Lisa Keyser
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The page isn't loading for me - it throws a 500 error.
www.awesomescreenshot.com/image/3422612/...82a26d0575d302776c78

I can't see your screenshot either.
www.awesomescreenshot.com/image/3422622/...f3bae0fec9aa9280deb1

Also, the site is live, not a development site. We can't have system debug turned on during business hours.
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500 server error when publishing 11 months 4 weeks ago #20913

  • HaiND
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Hi
Thank you for feedback us
There are many times I visit and I find it well displayed
prnt.sc/jw5y7q
I do not know if you have ever seen it work?
Now I can not access the back-end, you can send login information again
I will check it for you soon
Thanks
Best Regards
--HaiND--
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