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file 500 server error when publishing

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5 years 10 months ago #20892 by Lisa Keyser
I'm setting up a news page and have been unable to get JUX News wall to load on the page. As soon as I publish the module, I get a 500 server error on that page. The site is running the Gantry5 Framework w/ Helium template. I tried switching out the template on that page to one of the Beez templates and the problem persists.

Error message and technical specs below:

[Thu Jun 14 21:47:03 2018] [error] [pid 2363] util_script.c(500): [client xx.xxx.xxx.xxx:xxxxx] End of script output before headers: index.php

Page in question: www.usfashionindustry.com/news-2018/industry-news-intel

Technical specs:
PHP Built On Linux server322.com 4.14.41-grsec #2 SMP Fri May 18 06:45:47 EDT 2018 x86_64
Database Type mysql
Database Version 5.7.21-percona-sure2-log
Database Collation utf8_general_ci
Database Connection Collation utf8mb4_general_ci
PHP Version 7.1.16
Web Server Apache
WebServer to PHP Interface cgi-fcgi
Joomla! Version Joomla! 3.8.8 Stable [ Amani ] 22-May-2018 14:00 GMT
Joomla! Platform Version Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0

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5 years 10 months ago #20893 by HaiND
Hi Lisa Keyser
Thanks for contacting and choosing our product
About your problem, I'm sorry. Please give me link your site and your account of administrator via private message or mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
I will check it for you soon
Thanks

Best Regards
--HaiND--
The following user(s) said Thank You: Lisa Keyser

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5 years 10 months ago #20894 by Lisa Keyser
Thanks I sent you a PM with the log-in information

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5 years 10 months ago #20895 by HaiND
Hi
I am sorry but I did not find where the module is showing
You can send the URL where the problem occurred,
I will check it for you soon
Thanks

Best Regards
--HaiND--

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5 years 10 months ago #20896 by Lisa Keyser
The page isn't loading due to the 500 error: www.usfashionindustry.com/news-2018/industry-news-intel

You can find it in the modules section.

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5 years 10 months ago #20897 by HaiND
Hi
Thank you for feedback us
I load the page and see it show up well,
Or do I have to do anything to trouble it?
prnt.sc/jv67mj
Thanks

Best Regards
--HaiND--

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5 years 10 months ago #20898 by Lisa Keyser
The page isn't loading for me - it throws a 500 error.
www.awesomescreenshot.com/image/3422612/...82a26d0575d302776c78

I can't see your screenshot either.
www.awesomescreenshot.com/image/3422622/...f3bae0fec9aa9280deb1

Also, the site is live, not a development site. We can't have system debug turned on during business hours.

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5 years 10 months ago #20913 by HaiND
Hi
Thank you for feedback us
There are many times I visit and I find it well displayed
prnt.sc/jw5y7q
I do not know if you have ever seen it work?
Now I can not access the back-end, you can send login information again
I will check it for you soon
Thanks

Best Regards
--HaiND--

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