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exclamation-circle Instagram video doesn't work

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8 years 10 months ago #7518 by Sensor Technik
Hello,

The instagram module loads the pictures correctly, but when I upload a video it only displays it as an image. Is it an error or the video loading doesn't supported at all?

If it cant plays videos are there any way to only display the images not the videos?

Thanks

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8 years 10 months ago #7548 by NT
Replied by NT on topic Instagram video doesn't work
Hi Hev28@,
Thanks for contacting us and choosing our product!
Maybe you are already doing something wrong, please send me back-end accounts at private message, we will check to help you Thanks

****************
Best Regards
__DiepNT__

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8 years 10 months ago #7593 by NT
Replied by NT on topic Instagram video doesn't work
Hi,
We've checked your problem. currently we have not handled the problem as you say (the problem is that our JS files are not processed by separate api case of the video). Really sorry. We will try to find a solution if possible. Hope you can understand and sympathize. Thanks

****************
Best Regards
__DiepNT__

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