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file SOLVED: Can't install the menu on Joomla 3.4.4 site

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9 years 2 months ago - 9 years 2 months ago #8671 by Line49 Design
Hi,

We just purchased your JUX MegaMenu and are trying to install it. I have unzipped the file that the link below downloads (unzip1st_jux_megamenu_3.2.4.zip). There is a Packages folder and have tried to install the zip file from the Packages folder (pkg_jux_megamenu 3.2.4.zip) on our Joomla 3.4.4 website. I get the following error messages in the Extension installer:

Warning
Warning: Failed to move file!

Error
Archive does not exist
Unable to find install package

Could you please let us know how to install the menu or provide a package that works.

Thank you

It was a permission problem, the tmp folder wasn't writable.
Last edit: 9 years 2 months ago by Line49 Design. Reason: SOLVED

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9 years 2 months ago #8675 by Huyen Tran
Dear Line.
Thank you for using product our.
Please give me link your site and your account of the administrator. I will check it for you soon.
Thanks

Best Regards,
Huyen Tran

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