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file Mega Menu for Virtuemart throws error in backend

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6 years 10 months ago #19257 by Heinrich Gerull
Hi,
after installing the mega menu for virtuemart 2.0.6 I tried to set a module-position.
But whenever trying to open the module in backend, this Json decoding error occurs:
"Error decoding JSON data: Control character error, possibly incorrectly encoded"

What can I do to prevent this error?

Thank you in advance.

Kind Regards

Heinrich Gerull
Joomla 3.8.4; Virtuemart 3.2.12; PHP 7.0

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6 years 10 months ago #19284 by Heinrich Gerull
Hi,
does anybody has a suggestion,
how to handle this error ?

Thanks.

Heinrich Gerull

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6 years 10 months ago #19287 by HaiND
Hi Heinrich Gerull
Sorry for late reply, Thanks for contacting and choosing our product
About your problem, I'm sorry. Please give me link your site and your account of administrator via private message or mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
I will check it for you soon
Thanks

Best Regards
--HaiND--

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6 years 10 months ago #19335 by Heinrich Gerull
Hi HaIND,
did you check, why we get an error message when installing the Mega Menu for Virtuemart ?

Looking forward to your reply.

Thank you.

Kind regards

Heinrich Gerull

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6 years 10 months ago #19366 by HaiND
Hi Heinrich Gerull
Thank you for feedback us
I tried to figure out the problem for you for several days but I do not know why and I think the problem is due to data base because when you install it has encountered some error, I uninstalled and reinstalled for you and everything worked,
Please check again, If still having problems, please contact us, pleased to assist you
Thanks

Best Regards
--HaiND--

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6 years 10 months ago #19367 by Heinrich Gerull
Hi HaiND,
thank you for checking the mega-menu module.
I tried to publish the module, but then the JSON-error appears again.
I reinstalled the mega-menu and everything is fine until I try to assign a module-position and publish it.
It keeps saying "JSON-error".
Could you please check once again?
Thank you in advance.
Kind regards

Heinrich Gerull

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6 years 10 months ago #19369 by HaiND
Hi Heinrich Gerull
Thank you for feedback us
I do not know what you did it because I tried to access it but everything worked fine
please check again, If still having problems, please contact us, pleased to assist you
Thanks

Best Regards
--HaiND--

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6 years 8 months ago #20104 by Roderic
I have the exact same problem. Installation works well, then when I try to activate the module, it throws the JSON error as reported by Heinrich..

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6 years 8 months ago #20116 by HaiND
Hi
Thanks for contacting and choosing our product
Sorry for late reply, we have 1 holiday weekend
About your problem, I'm sorry. Please give me link your site and your account of administrator via private message or mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
I will check it for you soon
Thanks

Best Regards
--HaiND--

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6 years 8 months ago #20173 by Roderic
Hi, It's not related to one website. I installed it on a 3rd website yesterday and it happens again. There is something wrong with the installer. When I copy the settings from the database from a website that has the module working to a website with the module newly installed, I can get it to work.

So when you install your module, it doesn't properly save the JSON data to the database. You can just try to install the module on a fresh joomla installation and I'm sure it will happen to you as well. (latest version of module and Joomla of course).

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