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file Facebook Feed not showing but ID is correct

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9 years 4 months ago #5838 by Natalie
Hello,

Please help! I am trying to get my Facebook feed to show through Social Stream, but it's not working.

I have entered the correct Facebook ID, but the actual posts aren't showing on the frontend. The button is showing though.

Please help urgently!

Thank you
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9 years 4 months ago #5842 by Audrey Raby
Same here!
And I can't find the options in the backend for LinkedIn and Quora?!
Thanks

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9 years 4 months ago #5853 by Natalie
Please help! Your support is supposed to be fast!

The only one that is working is Twitter - Facebook and Instagram are not showing at all and I have included the correct details.

I have paid money for this extension because I expected it to work - please could someone get back to me as soon as possible as my client would like this social stream on their website urgently.

Please could someone respond!

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9 years 4 months ago - 9 years 4 months ago #5855 by Nguyen Sy Tinh
Hi,
Please check the settings of the fanpage has completely public.
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Last edit: 9 years 4 months ago by Nguyen Sy Tinh.

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9 years 4 months ago #5857 by Natalie
Okay - I will check that.

And what about Instagram? That's not showing either?

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9 years 4 months ago - 9 years 4 months ago #5858 by Nguyen Sy Tinh
Hi,
Please send me link your site and admin your account via private message
I will help you check
Last edit: 9 years 4 months ago by Nguyen Sy Tinh.

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9 years 4 months ago #5867 by Natalie
Hello,

I sent you the logins as requested, please could you let me know if you have received them and are able to help me???

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9 years 4 months ago #5868 by Audrey Raby
Same problem here and page is completely public. I will send you the login in private message as well, if you could check, I'd be grateful, thanks!

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9 years 4 months ago #5893 by Natalie
Again - fast support is promised, and it's been two days and I still don't have a solution to this problem! The extension is not working the way it says it would - please could you either respond, or I would like my money back! Preferably I would just like the extension to work because it's what my client wants and it looks good in the demo - I just need it to work the way it says it will.

PLEASE HELP!

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9 years 4 months ago #5915 by Nguyen Sy Tinh
Hi,
@nataliehood,@Rakam:
I have yet to find the cause of not getting data from your fanpage.
(I've tried a few other fanpage and it works normally)
Facebook also has changed the way get data via API (v1.0-> v2.x), could it have caused this problem.
I need more time to examine this problem (if you can wait)

Best regard,
Tinh

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