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file JUX cryptocurrency ticker does not work

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1 year 3 weeks ago #24480 by Gertjan
Hello,

Just bought and installed the crypto ticker but it does not show a thing. Only background on the bottom position and covers the menu on top position. Also can't find documentation on how to fix this. Can you please tell me how to fix it?

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1 year 3 weeks ago #24506 by HaiND
Dear
Thank you for contacting and choosing our product!
– We are sorry for informing that the customer support will be slower than usual because of Vietnamese Lunar New Year (Tết Holiday). It’s the traditional holiday in our country - Vietnam,
For the issue you are encountering, we will try to solve as soon as we are back the office. We apologize in advance to any inconvenience this may cause you.
Thank you so much for your patience and sympathy!
Happy Vietnamese Lunar New Year!
******
Kind regards
JoomlaUX Team

Best Regards
--HaiND--

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1 year 3 weeks ago #24507 by HaiND
Dear
Thank you for contacting and choosing our product!
– We are sorry for informing that the customer support will be slower than usual because of Vietnamese Lunar New Year (Tết Holiday). It’s the traditional holiday in our country - Vietnam,
For the issue you are encountering, we will try to solve as soon as we are back the office. We apologize in advance to any inconvenience this may cause you.
Thank you so much for your patience and sympathy!
Happy Vietnamese Lunar New Year!
******
Kind regards
JoomlaUX Team

Best Regards
--HaiND--

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11 months 3 weeks ago #25098 by Gertjan
Hello and Happy Neweyear.

I hope you've had a nice holiday. But let's get back to the topic. Do you have an idea about what to do to solve the problem i have with the ticker? Thank you in advance and have a nice day.

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11 months 3 weeks ago #25122 by HaiND
Hi Gertjan
Sorry for the reply latter
You can send information login back-end via email: This email address is being protected from spambots. You need JavaScript enabled to view it.
I will check it for you soon
Thanks

Best Regards
--HaiND--

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