The images of all Items are gone

Hi

The website is fine yesterday. And then today we found all the images are gone.

Is there a way, we could find out why, and how to get them back?

And when we upload image for an item, it is also gone. I could not see it after I save the item.

Please help to check.

Thanks and Regards

Iris

This is urgent, why no one help here? or I put it at wrong category?

Dear junxuanliu.
Thanks you for using product our, and I'm very sorry for reply late.
Please speak for me, what is template name, that you are using? I will check it for you.
Best Regards,
Huyen tran

NooNews template

Hi,
Sorry for the delayed response.
Regarding your problem. please choose 1 item -> then select the photo image.
Your items without photos because such it with such displays.
If the problem is not solved, please send us a back-end accounts. we will check for you.
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Best Regards,
-- NT--

Thanks for the reply, but I do not get it.

I've sent you the back-end account through message.

Hi junxuanliu,
I checked. This error by k2. please reinstall k2. we also examined but were not given the direction settlement. Thanks
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Best Regards,
-- NT--

Hello

I download the latest version of K2, version 2.6.9, I go to "Extension Manager" and installed it. But the problem persist.

Could you please check again and give us a suggestion?

Thanks

diepnt wrote: Hi junxuanliu,
I checked. This error by k2. please reinstall k2. we also examined but were not given the direction settlement. Thanks
*********
Best Regards,
-- NT--

Hi
We tried to check, and very difficult to figure out this problem. because this is not our product. I do not know the power and the performance instead of it. please contact the product vendor k2, they will help you solve this problem. hope you can understand and sympathize.
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Best Regards,
-- NT--