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lock Audio playback stops when selecting another video

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5 years 9 months ago #2345 by Dirk
I have just installed the current release of JUX Background Video on my site. All seems to work very well.
But when you select another video from the playlist, the audio playback stops.
I think, that this is a bug.

Any help or hint is appreciated.

Regards,
Dirk
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5 years 9 months ago #2351 by GDragon
Hi Rasmussen,
Thanks for contacting us and choosing our product!
About your problem with jux background video! Many thanks for your feedback! We checked and fixed it. Please download lastest versions fixed this problem!
Hope this help!

Best regards,
--GD--
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5 years 9 months ago #2357 by Dirk
Hi longdt,

thanks for your fast reply and that you have fixed the problem already.

But where can I download the new version?
I tried a new download but got still the unfixed version.

Regards,
Dirk
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5 years 9 months ago #2374 by GDragon
Hi,
Thanks for your reply!
Sorry for late response because we just have weekend!
Now you can download lastest version 2.0.1

Best regards,
--GD--
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5 years 9 months ago #2378 by Dirk
... But in the download section of my user account is still only the V 2.0.0 available !?

What am I doing wrong?
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5 years 9 months ago #2381 by GDragon
Dear Rasmussen,
Thanks for your reply!
You can submit a ticket or send mail to: This email address is being protected from spambots. You need JavaScript enabled to view it.
We'll send you the latest version!

Best regards,
--GD--
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5 years 9 months ago - 5 years 9 months ago #2382 by Dirk
With all due respect, but why should I open an extra ticket ??
I have reported an program-error to you.
You have offered me a download, which satisfies only the old faulty program version.
Please ensure that the upgrade version is available via the regular way for download!

Thanks in advance!

Kind regards
Dirk
Last edit: 5 years 9 months ago by Dirk.
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5 years 9 months ago #2383 by GDragon
Hi,
Maybe your order Expiry, Please give us information about your order. Our marketing staff will check it and fix if have problem with your account!

Best regards,
--GD--
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5 years 9 months ago - 5 years 9 months ago #2384 by Dirk
The relevant data of my license you should already know about my user ID!
And the timestamp of the purchase of my license is still not a long time ago. (2th of december 2014 !! --- Transaction #: 8MB474964R684172F)
Where is the problem ??
( I assume, it is on your site ... )
Last edit: 5 years 9 months ago by Dirk.
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5 years 9 months ago #2385 by GDragon
Dear Rasmussen,
Thanks for your reply!
We fixed the problem. So please re download latest version. Many thanks!

Best regards,
--GD--
The following user(s) said Thank You: Dirk
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