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exclamation-circle JUX Video Background Not working on Mobile phone or Tablet

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3 years 2 months ago - 3 years 2 months ago #16872 by Monty
Hi i bought this module last week just because it says on it that its fully responsive so i uploaded the module and try putting the video on background it works on laptop but doesn't work on mobile phone or tablet. can you please solve this.
Last edit: 3 years 2 months ago by Monty.

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3 years 2 months ago #16876 by 31234
Dear Customer,

Thank you for using our product and I am sorry to hear your problem.

As your request, pls send me information of your website (URL and admin account) so that I can deeply understand your problem and help you to deal with it.

Pls send it to my email address This email address is being protected from spambots. You need JavaScript enabled to view it. for security.

Kind regards,
Hieu

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2 years 11 months ago #17891 by courty
Hello, I can not either run the module on my smartphone. Only one image is displayed. Can you also solve my problem please?

My site is : www.huissiersantilles.com/

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2 years 11 months ago #17901 by HaiND
HI courty
Thank you for feedback us
We have also mentioned this in the documentation, which is not available on phones and tablets, and only displays one images
prnt.sc/ghaw5b
Thanks

Best Regards
--HaiND--

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2 years 7 months ago #18955 by Kati Ahonen
... But should it work in the module position then? The module gives the dimensions. I feel bad now to buy this to my client. Fact is that here in finland over 80% of the people uses web-sites through mobilephone.
Does anyone know background video that does work also in the mobile view and in the tablet?

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2 years 7 months ago #18981 by HaiND
Hi Kati Ahonen
Thank you for feedback us
I' sorry for the two mobile devices and the table does not support running background video, so it can not work well on these two devices.
You can see it works well on the desktop
Hope you understand and look forward to receiving sympathy
Thanks

Best Regards
--HaiND--

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1 year 6 months ago - 1 year 6 months ago #24428 by Dan Atrill
Hi there,

We've got a problem with the JUX Background Video on this site - staging.c2c-ha.com , where only youtube video is working, but not the local video option(which is quite frustrating as the plugin is SUPPOSED to be working with both options). Can anyone suggest a fix for this please?
Last edit: 1 year 6 months ago by Dan Atrill.

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1 year 6 months ago #24435 by HaiND
Hi again
The problem you are having is the video does not work on the phone?
I am sorry but modules do not have the function to work on the phone for reasons on mobile devices that do not support auto-run video in the background
My other customers also understand this
Hope you understand and look forward to receiving sympathy
Thanks

Best Regards
--HaiND--

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