Dear kyteasdale!
Thank you for using product our.
if you bought template packet. You will have all the extensions of it.
Please check it again and feedback to us.
Dear ethistle,
Thanks for contacting us and choosing our product!
If you downloaded template package but don't contain extensions please re download it. We have just update them.
If you still get extensions. Please feedback. We'll check and fix it asap!
I want to download the background video extension however there is no link to download the extensions individually. I am interested in the extensions and can't download them because if they are not used in the template, there is nowhere else to get them?
Hi ethistle,
Thanks for your feedback. Did your membership have permission to download all extensions?
You can recheck it at:
www.joomlaux.com/pricing.html
If have problem with your membership account. Please give us order email. We'll check and fix it for you!
HI There,
I bought the Premium Package and the order ID was 1317 - my email is [email protected]
I think it was Nootheme I had a Business Membership and the order ID was 3570
However I have just bought the extension package because I don't think that was included
Hi Ethistle.
Thank you for feedback us.
Yes, we still hold your order from Nootheme to Joomla, but your package is premium package, it just for Joomla template. To get our extension, please signup to single or join our club to download more extensions.
Regards.
Jackie.