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question-circle Home page slideshow module is taking 13 seconds to load

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2 years 5 months ago #16880 by Amy
THe slide show is taking a long time to load. THis also occurs with your template. Please advise a way to speed it up.

thanks
Amy

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2 years 5 months ago #16881 by HaiND
Hi Amy
Thanks for contacting and choosing our product
About your problem, I'm sorry. Please give me link your site and your account of administrator via private message or mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
I will check it for you soon
Thanks

Best Regards
--HaiND--

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2 years 5 months ago #16882 by Amy
My site is sitting behind a firewall at the moment that blocks out anyone from outside of US. I will work to let you in, do you have an IP address that I can give my firewall administrator?

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2 years 5 months ago #16883 by HaiND
Hi Amy
Thank you for feedbacks us
My ip: 113.190.233.73
Pleased to assist you
Thanks

Best Regards
--HaiND--
The following user(s) said Thank You: Amy

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2 years 5 months ago #16907 by Amy
Hi Haind,

I put your IP on my firewall whitelist, so you should be able to look at the problem. If you need to get into my back end, I can create an account for you, could you email me at This email address is being protected from spambots. You need JavaScript enabled to view it. so I can send back the user name and password?
The site that I am creating is at: staged website here

The problem is that the slide show (the first module on the page, the one that fills the screen with large 1920x900px images) disappears off the screen. The images appear only after I hit refresh.

kind regards,
Amy

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