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file Having problems getting Maps Pro to work

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3 years 9 months ago #19106 by Roger Kaufmann
Hi,

Just bought and installed JUX Map Pro. but I'm not getting it to work. Instead of the map, I'm getting a checkered field with lots of code below it. There doesn't seem to be a way to attach a screenshot here and my site is still hidden...

Can you help?

Thanks!

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3 years 9 months ago #19119 by SangTV
Hi Roger Kaufmann

Thanks for contacting and choosing our product
About your problem, I'm sorry. Please give me link your site and your account of administrator via private message or mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
I will check it for you soon
Thanks

Best Regards
--SangTV--

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3 years 9 months ago #19120 by Roger Kaufmann
Hi,

I created a Super User for HaiND this morning and sent the credentials to him. Can you share the access?

Once you're in the frontend/backend, the map page is 'Anreise'.

Thanks,

Roger

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3 years 9 months ago #19121 by HaiND
Hi Roger Kaufmann
Thank you for contacting and choosing our product
About you problem, I checked the problem and found that you entered the "enter" heading in the line because of automatic line break
prnt.sc/i2jysv
Also, your plugin has blocked incoming email in our mapping modules
prnt.sc/i1hc92
Because when I turn off the modules or let the email import config is empty, everything works fine
prnt.sc/i2jzce
Now I don't enter email and maps works well
Hope you understand, If still having problems, please contact us, pleased to assist you
Thanks

Best Regards
--HaiND--

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3 years 9 months ago #19122 by Roger Kaufmann
Hi,

I'm not sure I understand and can't open your screenshots at work, but will do this at home. However, the problem with the checkered "placeholder" is still there ... I don't see the map.

Also, what plugin blocked incoming email? Does this mean we won't be able to use the email address at all?

Thanks!

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3 years 9 months ago #19134 by Roger Kaufmann
One more question: Maps Pro works fine on Chrome and Safari (as of now). Is there a way to get it to work on IE11? It's still widely used, so compatibility would be essential.

Thanks!

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3 years 9 months ago #19143 by HaiND
Hi Roger Kaufmann
Thank you for feedback us
I checked and found that it reads a wrong product JUX Gooogle Maps Pro code on IE and I fixed it for you quickly, sure the problem will no longer occur on IE.
Hope it will help you
Thanks

Best Regards
--HaiND--
The following user(s) said Thank You: Roger Kaufmann

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