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file Images not updating / videos in blank

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1 month 2 weeks ago #39176 by Jose Fernandez
Hello, i have a problem with my site, module was working fine, then it stopped updating my uploaded pics, and videos show in blank, you can check it over at clinicafiori.com, best, Anthony.

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1 month 1 week ago #39189 by HaiND
Hi
Thank you for feedback us
This is because the Instagram API is getting a few updates
We totally realize the urgency of the situation for our customers, and our developers are now working on a fix for the issue. We will to our best to provide everyone with a solution in the shortest possible time.
Thank you for your patience and understanding!

Best Regards
--HaiND--

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1 month 1 week ago #39196 by Max
Any news?

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1 month 1 week ago #39201 by HaiND
Hi
We know it is urgent for you, but hope you understand us, the instagram API has changed because a lot and we have to research and come up with solutions, all Instagram developers also need time. , hope you understand and expect sympathy, we will try as soon as possible
Thanks

Best Regards
--HaiND--
The following user(s) said Thank You: Jordi Queralt

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1 month 1 week ago #39234 by Jordi Queralt
It would be nice if you can let us know an estimated fixing time of this problem. Most part of us are using this module on a business site and it looks quite unprofessional when blank spaces appears on .
Thanks in advance.
Jordi

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1 month 6 days ago #39241 by HaiND
Hi
Because the API has changed quite a bit for every developer trying to come up with the best solution, we will finalize the update and send it to you soon in the next few days. Sorry for the inconvenience
Thanks

Best Regards
--HaiND--

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1 month 6 days ago #39245 by Nick Baron
I am still waiting also - a notice on the product that says that it is currently not working would have been nice - I just purchased the plugin for a new website which I need to get live ASAP

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1 month 21 hours ago #39271 by HaiND
Hi again
I try send package fix problem
drive.google.com/file/d/1VgmBrZy7TEb3n_G...4EV/view?usp=sharing
You can download and install it
Thanks

Best Regards
--HaiND--

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4 weeks 15 hours ago - 4 weeks 14 hours ago #39303 by Jordi Queralt
It's still unfixed!
Videos appears blank and images are not updated.
If we try a new @ source, they appear completely blank!!!

Please fix it!
Last edit: 4 weeks 14 hours ago by Jordi Queralt. Reason: adding information

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4 weeks 6 hours ago #39306 by HaiND
Hi Jordi Queralt
You can send information login back-end via email: This email address is being protected from spambots. You need JavaScript enabled to view it.
I will install an extension check code for you
Thanks

Best Regards
--HaiND--

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