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exclamation-circle Urgent! Error decoding JSON data:...

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5 years 9 months ago - 5 years 9 months ago #21045 by Boris
Dear sir!
I have errors during using JUX PORTFOLIO
In front:

in backend

I get it few times.
Firstly, I delete corrupted module and creatу it is newю But secondary - after finish I save it and all was cool, but, after this I was need to change it, tried to open module and get error.
Please, help me, it very urgent!
Joomla 3.8.10
Thank you!
Last edit: 5 years 9 months ago by Boris.

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5 years 8 months ago #21068 by HaiND
Hi
Sorry for late reply, we have 1 holiday weekend
Thanks for contacting and choosing our product
About your problem, I'm sorry. Please give me link your site and your account of administrator via private message or mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
I will check it for you soon
Thanks

Best Regards
--HaiND--

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5 years 8 months ago - 5 years 8 months ago #21069 by Boris
Hi, HaiND!
I sent it to you
Thank you!
Last edit: 5 years 8 months ago by Boris.

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5 years 8 months ago #21071 by HaiND
hi
Thank you for feedback us
I tried to backup and checked it on local and found that it reported errors related to the source code of your website and not our product.
prnt.sc/k1j1ht
You can try to install our product on another site and I believe the problem will not appear
Thanks

Best Regards
--HaiND--

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5 years 8 months ago #21089 by Boris
Hi!
Yesterday I installed fresh version of Joomla 3.8.10 with new database. (Previos data base and all files was removed)
After this I install your module JUX Portfolio and start to build portfolio.
After entering 75% of description of images I click by Save Changes and get error

An error has occurred.
0 Error decoding JSON data: Syntax error
Return to Control Panel

And in the front poly.stas-kapitnik.com/ru/rybnye-konservy

I sent you email.
Thank you!

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5 years 8 months ago #21107 by HaiND
Hi
Thank you for feedback us
You can guide me the steps you have taken to be able to cause problems ?
you can send image problem via: prnt.sc/
Thanks

Best Regards
--HaiND--

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5 years 8 months ago #21111 by Boris
Dea HaiND!
I answered you in mail.
Thank you.

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5 years 8 months ago #21131 by HaiND
Hi
Thank you very much
Hope you will continue to support and use other JoomlaUX products

Best Regards
--HaiND--

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