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file Social Counter not working

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3 years 10 months ago - 3 years 10 months ago #38979 by Ralph Bauerschmidt
We have installed the Social Counter extension. All system requirements are ok.

We only activated Facebook with the correct ID and URL.

The page loads extremely slowly. If the page is displayed, the layout is not correct. The correct number of Facbook likes is also not displayed, but is 0.

In order for the site to stay online, we had to deactivate social counters. Now we need your support.
Last edit: 3 years 10 months ago by HaiND.

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3 years 10 months ago #38980 by HaiND
Replied by HaiND on topic Social Counter not working
Hi
Thank you for feedback us
You can provide infomration login admin
I will check it for you
Thanks

Best Regards
--HaiND--

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3 years 10 months ago #38981 by Ralph Bauerschmidt
I sent you a PM with the access data.

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3 years 10 months ago #38983 by HaiND
Replied by HaiND on topic Social Counter not working
Hi
The reason is because many users share one access token and it is limited, I will guide you to get access token your page facebook
Please go to url :
axentmedia.com/facebook-access-token/
and get access token page facebook
i.imgur.com/5hWn4Fp.png
and send code access token for me via PM
Thanks

Best Regards
--HaiND--

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3 years 9 months ago #39087 by Ralph Bauerschmidt
Facebook works. Thanks for that. I have other problems with the module and I just don't know what to do next.

The followers in Pinsterest are shown. But as soon as I activate Pinterest, the first loading of the website becomes extremely slow.

I don't get Instagram running at all. The website is authorized on Instagram. Likewise the user. The access token is entered correctly. However, the followers are not shown. Even if I activate Instagram, the first loading of the website is extremely slow.

I guess I need help because I don't know what to do.

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3 years 9 months ago #39108 by HaiND
Replied by HaiND on topic Social Counter not working
Hi
Sorry for the late reply, we have 1 holiday weekend
Are you saying you are having problems with Pinterest or Instagram?
Thanks

Best Regards
--HaiND--

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3 years 9 months ago #39115 by Ralph Bauerschmidt
Hi,

yes I've problems with the module. If it is activated, the page loads extremely slowly the first time it is accessed. I have only ever been able to observe slow loading. I have only ever been able to observe slow loading then. Maybe it's also Pinterest. I had already switched it off and then the problem was gone. Maybe it was a coincidence?

Despite tokens and authorization, I can't get Instagram running. I've tried everything (by the way, also with the social media module).

If you still need access data, please get in touch.

best regards
Ralph

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3 years 9 months ago #39129 by HaiND
Replied by HaiND on topic Social Counter not working
Hi
The Instagram API is undergoing a few changes, so we are trying to test the problem and fix it soon
Thanks

Best Regards
--HaiND--

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