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file White screen / 500 Error in backend

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5 years 6 months ago #15768 by Susan M Leiting
When I try to edit the module, I get a white screen (Firefox) or a 500 error (Chrome - screen shot attached) Same result if I try to add a new module. All other modules work fine.

kenoshacharterboat.com

I can send Admin login if needed

Joomla 3.6.5
Social Gallery 1.0.9
php 5.6.24

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5 years 6 months ago #15792 by NT
Hello
Thanks for contacting us and choosing our product!
I'm sorry for the late reply
Please send me your account site (joomla site). I will check it for you
Thanks!

****************
Best Regards
__DiepNT__

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5 years 5 months ago #15953 by Susan M Leiting
Info sent in PM

Thank you

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5 years 5 months ago #15958 by NT
Hello,

You apparently do not know what I mean, I've fixed your problem, please check back.

Thanks!

****************
Best Regards
__DiepNT__

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5 years 5 months ago #15968 by Claudio Cantoro
I've bought the new version of the module yesterday.

I've updated the old version and now I've the same 500 error in backend.

What's the solution? Thanks

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5 years 5 months ago #15979 by Claudio Cantoro
Please reply!

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5 years 5 months ago #15981 by NT
Hello,
About your problem, Please go to modules/mod_jux_social_gallery/mod_jux_social_gallery.xml
remove line 87 - 93

<field name="update_infor"
type="juxupdate"
class="alert alert-warning"
close="true"
download_url=" www.joomlaux.com/download.html "
>
</field>
Thanks!

****************
Best Regards
__DiepNT__

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