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file instagram feed not working on social wall

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7 years 8 months ago #16092 by Jason Shico
hi we generated our instagram id, we generated our token and created a app in the developer page in instagram to get our token id, we inserted both in the social wall, and it is not displaying the instagram feed, can you give me your instructions on how to get the instagram id and token if we are doing it wrong?

please help urgently. thanks, jason

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7 years 8 months ago #16112 by Huyen Tran
Dear Jason.
Thank you for using our product and I'm sorry for reply late.
Please refer this guide in our document with this link: docs.joomlaux.com/extensions/jux_social_stream/#instagram
If it doesn't work, Please give me link your site and your account of the administrator via mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
I will check and feedback your issue this topic.
Thank you so much for empathy

Best Regards,
Huyen Tran

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7 years 8 months ago #16127 by Jason Shico
Hi thanks for getting back to me. Tried that article and it did not work.

I just private messaged you with the details.

Can you please look at this urgently?

We need to go live today with the website.

I look forward to your reply.

Thanks,
Jason

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7 years 8 months ago - 7 years 8 months ago #16133 by Huyen Tran
Hi Jason.
I fixed it for you.
you insert the access token that is wrong.
1. You get access token:
238097100.d90570a.a3eaa24a5f644d3a9b43ef1c1e3b6cdf
but you only take "d90570a.a3eaa24a5f644d3a9b43ef1c1e3b6cdf"
2. Some instagram ID have to insert "!" tag
Please check your site again.
Have a nice day

Best Regards,
Huyen Tran
Last edit: 7 years 8 months ago by Huyen Tran.
The following user(s) said Thank You: Jason Shico

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