Can't make it work

Hi,
I'm tring to configure JUX Social Stream and although i've followed all the steps it doesn't apear on my page.
thank you for your attention

Dear Customer,

Firstly, I want to say thank you for using our JUX Social Stream. As your request, pls kindly let me know your website's URL and admin account via email This email address is being protected from spambots. You need JavaScript enabled to view it. and I will take a look at it to help you.