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6 years 2 months ago #19422 by Rob West
I've setup your Social Stream software on www.moccasinrun.com/ - which is a https only site. The module is at the bottom, just above the copyright section.

Your Facebook feed is getting blocked, which is the only one i wish to use. It works for some social sites, but not Facebook.

Do you have a workaround i can use? This site need to stay https. I tested in Firefox, Chrome, and IE...none are working.

As a test to diagnose any further issues, I switched the site temporarily to http, and nothing works on http either. I'm stumped.

I use JQueryEasy and that is enabled. Joomla 3.8.5. I can provide admin credentials if necessary.

thanks in advance.

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6 years 2 months ago #19423 by HaiND
Replied by HaiND on topic Facebook Content Blocked
Dear
Thank you for contacting and choosing our product!
– We are sorry for informing that the customer support will be slower than usual because of Vietnamese Lunar New Year (Tết Holiday). It’s the traditional holiday in our country - Vietnam, so most of our staff members will have ONE WEEK OFF from 12th February to 19th February 2018.
For the issue you are encountering, we will try to solve as soon as we are back the office. We apologize in advance to any inconvenience this may cause you.
On this occasion, we send you a lucky gift – DISCOUNT 30% on Every Membership Package with Coupon Code is: TET2018 as our gratitude and a wish for Health, Luck, and Prosperity
Thank you so much for your patience and sympathy!
Happy Vietnamese Lunar New Year!

Best Regards
--HaiND--

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6 years 2 months ago #19470 by Rob West
Replied by Rob West on topic Facebook Content Blocked
Hi HaiND - checking in to see if your team is back working again now, and when i can expect to hear from you. Thanks.

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6 years 2 months ago #19480 by HaiND
Replied by HaiND on topic Facebook Content Blocked
Hi Rob West
Thanks for contacting and choosing our product
Sorry for late reply
About your problem, I'm sorry. Please give me link your site and your account of administrator via private message or mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
I will check it for you soon
Thanks

Best Regards
--HaiND--
The following user(s) said Thank You: Rob West

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6 years 2 months ago #19483 by Rob West
Replied by Rob West on topic Facebook Content Blocked
Sending now via email thanks!

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6 years 2 months ago #19533 by Rob West
Replied by Rob West on topic Facebook Content Blocked
Hi HaiND - can you please let me know what is happening? Do you have any progress? Can you explain if you have any issues? My customer is asking me every day why this is taking so long and not working. Also, did you check the other 2 sites I gave you via email...they are not working either.

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6 years 1 month ago #19575 by HaiND
Replied by HaiND on topic Facebook Content Blocked
Hi
Thank you for feedback us
I checked many times and found that your site could not read the files in our modules: facebook.php, rss.php, twitter.php
www.rwmdemo.com/modules/mod_jux_social_stream/facebook.php
www.rwmdemo.com/modules/mod_jux_social_stream/rss.php
www.rwmdemo.com/modules/mod_jux_social_stream/twitter.php

If you try to turn off the social as : Facebook, Twitter, Rss, Pinterset, You will find other social work well
I think you have to contact the hosting, they will have the solution for you
Hope you understand and look forward to receiving sympathy
Thanks

Best Regards
--HaiND--

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6 years 1 month ago #19579 by Rob West
Replied by Rob West on topic Facebook Content Blocked
Hi HaiND - thanks, the info you provided below was enough for me to get working. Here was the issue:

The following rule needs to be added to .htaccess file for some hosting providers:
RewriteRule ^modules\/mod_jux_social_stream/ - [L]

For those who use "Akeeba Admin Tools' you can simply add this under "Allow direct access, including .php files, to these directories":
modules/mod_jux_social_stream/

So this is now fixed, and i greatly appreciate your help. Thank you!

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6 years 1 month ago #19582 by HaiND
Replied by HaiND on topic Facebook Content Blocked
Hi
Thank you for feedback us
if still have problem, please contact us, pleased to assist you
Thanks

Best Regards
--HaiND--
The following user(s) said Thank You: Rob West

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