Support Offline: Mon - Fri / 08:00am - 05:00pm (GMT +7)
Your Time: Our Time:

exclamation-circle Jux Timetable start and end date are reduced by 1 day when I save

More
1 year 3 months ago #41621 by SOHO Prospecting
Hello,

We have a problem where jux timetable does not save events properly. When I click `Save`, the start and end date are reduced by 1. Can you advise us on how to fix this?

drive.google.com/file/d/1q61AbploGiwp_9D.../view?usp=drive_link

Please Log in or Create an account to join the conversation.

More
1 year 3 months ago #41628 by Jackie
Hi.
Thank you for contacting us.
Your site blocked access from my country. prnt.sc/WDgeIYlz1uZ5
Please let me access your site.
Thanks.

Best regards.
Jackie Nguyen.

Please Log in or Create an account to join the conversation.

More
1 year 3 months ago #41630 by SOHO Prospecting

Please Log in or Create an account to join the conversation.

More
1 year 3 months ago #41633 by SOHO Prospecting
One more thing while we are on this issue. See the screenshot here: www.sohoprospecting.com/images/screensho...vent-date-format.png . The dates outlined in red are dd/mm/yyyy and the ones outlined in blue are yyyy-mm-dd - they should both be yyyy-mm-dd (like the blue) or, even better mm/dd/yyyy - how do we change this?

Please Log in or Create an account to join the conversation.

More
1 year 3 months ago #41634 by SOHO Prospecting
One more issue. The "Register Now" button/link on the event detail page does not go to the url set in the "Register Link" event setting. It just goes to the index page of our site.

Please Log in or Create an account to join the conversation.

More
1 year 3 months ago #41635 by Jackie
Hi.
For the date time save issues, please give us more permission for the support account. I need to check the global config.
For the event register link, I can't access the front-end site with that account. prnt.sc/ZRuTvN52tmlg
Please recheck it.
Thanks.

Best regards.
Jackie Nguyen.

Please Log in or Create an account to join the conversation.

More
1 year 3 months ago #41637 by SOHO Prospecting

I need to check the global config

- We can't assign this account to Global Configuration for security reasons, please let us know the required settings, or at least the ones about which you are concerned.

For the event register link, I can't access the front-end site with that account.

- the account can now access the front end.

Please Log in or Create an account to join the conversation.

More
1 year 3 months ago #41642 by SOHO Prospecting
One of your staff, Lucas, suggested by email that we change the time zone of the website to UTC. When testing this, the dates were saved correctly. We tried other time zones as well, but the only one that works is UTC. But this site and its users are not located in UTC time zone, so we need the extension to work when the site is assigned to the correct time zone (Pacific, US).

Please Log in or Create an account to join the conversation.

More
1 year 3 months ago #41655 by Jackie
Hi.
We have released a new version 1.1.3 to fix the date issue when saving.
Please get the version on our site and recheck it.
Thanks.

Best regards.
Jackie Nguyen.

Please Log in or Create an account to join the conversation.

More
5 months 4 weeks ago #42274 by Josh Gilson
This issue is back when using 1.1.6 - is there a fix?

Please Log in or Create an account to join the conversation.

Moderators: Jackie
Time to create page: 0.092 seconds
Powered by Kunena Forum