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file Jux Weather Stopped Displaying

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6 months 3 weeks ago #37791 by Daniel Veaner
Some time this week Jux Weather stopped displaying on my sites ( www.lansingstar.com/weather and www.ithacaweather.net ).

I had 2.0.4 installed, so I just purchased a new single extension membership and downloaded and installed 2.0.6. That did not solve the issue. I am using the most up to date version of joomla, 3.9.14.

What should I do to bring it back?

Thanks,

Dan

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6 months 2 weeks ago #37796 by HienHC
Hi
Sorry for the late reply, we have weekends
Thanks for your feedback
I will check the problem for you right now
Thanks

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6 months 2 weeks ago #37798 by HienHC
Hi
Thanks for your respond
I see js is having trouble. I will check the problem and fix it for you right now
Thanks

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6 months 2 weeks ago - 6 months 2 weeks ago #37807 by Daniel Veaner
Have you made any progress on finding why Jux Weather has disappeared? I saw you did some investigation the other day because you enabled the module title. But otherwise the module is still not displaying.

Thanks,

Dan
Last edit: 6 months 2 weeks ago by Daniel Veaner. Reason: Fix spelling

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6 months 2 weeks ago #37814 by HaiND
Dear
Thank you for contacting and choosing our product!
– We are sorry for informing that the customer support will be slower than usual because of Vietnamese Lunar New Year (Tết Holiday). It’s the traditional holiday in our country - Vietnam,
For the issue you are encountering, we will try to solve as soon as we are back the office. We apologize in advance to any inconvenience this may cause you.
Thank you so much for your patience and sympathy!
Happy Vietnamese Lunar New Year!
******
Kind regards
JoomlaUX Team

Best Regards
--HaiND--

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