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file Weather Stopped Displaying

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4 months 1 week ago - 4 months 1 week ago #37804 by Business Automation Services
JUX weather has stopped working - it no longer displays at all on our site. Can you please advise on how to fix this?
Last edit: 4 months 1 week ago by Business Automation Services.

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4 months 1 week ago #37806 by HienHC
Replied by HienHC on topic Weather Stopped Displaying
Hi
Thanks for your respond
This service is experiencing a problem. We are looking for directions to recover soonest
Thanks

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4 months 1 week ago #37815 by HaiND
Replied by HaiND on topic Weather Stopped Displaying
Dear
Thank you for contacting and choosing our product!
– We are sorry for informing that the customer support will be slower than usual because of Vietnamese Lunar New Year (Tết Holiday). It’s the traditional holiday in our country - Vietnam,
For the issue you are encountering, we will try to solve as soon as we are back the office. We apologize in advance to any inconvenience this may cause you.
Thank you so much for your patience and sympathy!
Happy Vietnamese Lunar New Year!
******
Kind regards
JoomlaUX Team

Best Regards
--HaiND--

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4 months 1 day ago #37841 by Business Automation Services
Good morning,

I understand that you were on vacation for Vietnamese Lunar New Year, however it's been a week....can you please review this issue? We really need a solution.

Thanks

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3 months 4 weeks ago #37866 by HaiND
Replied by HaiND on topic Weather Stopped Displaying
Hi again
We will check problem for you now
Thanks

Best Regards
--HaiND--

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3 months 3 weeks ago #37911 by Business Automation Services
Good morning,

Just checking in to see if you were able to review this issue?

Thanks

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3 months 3 weeks ago - 3 months 2 weeks ago #37913 by HienHC
Replied by HienHC on topic Weather Stopped Displaying
Hi again
We have updated version new fix problem API weather, you can update it
Hope it will help you
Thanks
Last edit: 3 months 2 weeks ago by HaiND.

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3 months 1 week ago #38124 by Business Automation Services
Good morning,

Thank you for your reply, we have updated the weather component with the new version. The new version loads up and shows the weather, however we are having an issue with it conflicting with other components.

We are using Joomlatools DocMan for document management on the site. When the weather is active, it causes a black box to appear when we try to insert documents into articles on the site. When we disable the weather, the documents are able to be inserted normally.

Could you please take a look at this and see if you are able to get it fixed?

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3 months 1 week ago #38136 by HienHC
Replied by HienHC on topic Weather Stopped Displaying
Hi
Sorry, I don't understand what you mean.
Can you describe in detail, you can enclose with the picture: prnt.sc/
thanks

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3 months 1 week ago #38141 by Business Automation Services
Good morning - screenshots are below:

prnt.sc/r7zsmp

prnt.sc/r7zt51


When the weather is enabled in the sidebar, it causes a conflict with the document insert button.

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