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  9. Error class 'Joomla\CMS\Factory' not found

file Error class 'Joomla\CMS\Factory' not found

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1 month 1 week ago - 1 month 3 days ago #42627 by MacieX82
Error class 'Joomla\CMS\Factory' not found was created by MacieX82
Hello,

I have this error Class 'Joomla\CMS\Factory' not found when I´m traing tu access to the module.

Joomla Version: 3.7.5
Module version: 1.1.6

Please fix this error. Thank you.
Last edit: 1 month 3 days ago by MacieX82.

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1 month 1 week ago #42628 by Jackie
Replied by Jackie on topic Error class 'Joomla\CMS\Factory' not found
Hi.
Thank you for contacting us.
Please provide us with your site URL, admin account. We will access your site to help you check it soon.
Regards.
Best regards.
Jackie Nguyen.

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1 month 1 week ago #42630 by MacieX82
Replied by MacieX82 on topic Error class 'Joomla\CMS\Factory' not found
Done.

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1 month 1 week ago #42631 by Jackie
Replied by Jackie on topic Error class 'Joomla\CMS\Factory' not found
Hi.
We have checked and fixed that issue on your site.
Please recheck it.
Regards.
Best regards.
Jackie Nguyen.

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1 month 1 week ago #42632 by MacieX82
Replied by MacieX82 on topic Error class 'Joomla\CMS\Factory' not found
Unfortunately, there is now an error on the page where we publish the module:

"An 0 error occured during your request."

You can see it at the following address of our website::

/index.php/test-jux-logo-showcase

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1 month 1 week ago #42633 by Jackie
Replied by Jackie on topic Error class 'Joomla\CMS\Factory' not found
Hi.
Please upgrade your Joomla site to 3.10.11 to fix that issue. I can't enable the debug to see the error log issue with that current version.
I can't use the Phoca commander component to edit the source code. If yes, please provide us with your FTP account.
Regards.
Best regards.
Jackie Nguyen.

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1 month 5 days ago #42636 by MacieX82
Replied by MacieX82 on topic Error class 'Joomla\CMS\Factory' not found
Unfortunately we have done a lot of customization and now I can't update. Will the FTP data be enough?

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1 month 4 days ago #42641 by Jackie
Replied by Jackie on topic Error class 'Joomla\CMS\Factory' not found
Yes, please provide us with your FTP account. We will access the source code to help you fix the issue.
Regards.
Best regards.
Jackie Nguyen.

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1 month 3 days ago #42648 by MacieX82
Replied by MacieX82 on topic Error class 'Joomla\CMS\Factory' not found
FTP account access provided.

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1 month 2 days ago #42653 by Jackie
Replied by Jackie on topic Error class 'Joomla\CMS\Factory' not found
Hi.
I have checked and fixed the front-end issue with our module.
Now it works fine. Please recheck it.
Regards.
Best regards.
Jackie Nguyen.

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