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file Can't see submenu

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7 years 1 month ago #16887 by Gauthier d'Otreppe
Hi

I'm using you jux mega menu and it's working well on many website I've done but I don't understand why here I can't see the submenu.
Here is the link to the zip file with the all website : we.tl/WazUDzHCZr

Thanks for your help

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7 years 1 month ago #16898 by Huyen Tran
Replied by Huyen Tran on topic Can't see submenu
Hi Gauthier,
Thanks for using our product
I'm sorry, I don't access your site with your package,
Please give me link your site and your account of administrator via mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
I will check it for you soon

Best Regards,
Huyen Tran

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7 years 1 month ago #16899 by Gauthier d'Otreppe
I can't give you access, because my hosting is blocking your IP. And with this : we.tl/d2FbhiLH7p ?

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7 years 1 month ago #16900 by Huyen Tran
Replied by Huyen Tran on topic Can't see submenu
Hi Gauthier,
I'm sorry, I don't understand your reply.
I download your package and unzip but it can't connect to data
My IP: 113.190.233.73

Best Regards,
Huyen Tran

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7 years 1 month ago #16901 by Gauthier d'Otreppe
It's not the first I have issue with your module mega menu and each time I send you link, you can't access to it.
What I send you is a complete copy of the website with the DB that way you can see the problem. Obviously you need to change the config file to be able to connect to the database based on your installation.

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7 years 1 month ago #16902 by Huyen Tran
Replied by Huyen Tran on topic Can't see submenu
Hi Gauthier,
After I unzip and install your package as a backup site on my localhost.
But I get your note as the image below:
prnt.sc/f8tfy5

Best Regards,
Huyen Tran

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7 years 1 month ago #16903 by Gauthier d'Otreppe
This error is because the config file is not correct based on your installation : forum.joomla.org/viewtopic.php?t=791765
Or maybe the version of PHP : forum.joomla.org/viewtopic.php?t=791765

Ok, one more try (I did the backup of the DB on a other way). we.tl/tbSMI4dqZ6

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7 years 1 month ago #16913 by Huyen Tran
Replied by Huyen Tran on topic Can't see submenu
Please view my video:

Best Regards,
Huyen Tran

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7 years 1 month ago #16921 by Gauthier d'Otreppe

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7 years 1 month ago #16929 by Huyen Tran
Replied by Huyen Tran on topic Can't see submenu
HI Gauthier,
I have not your database, I can't install your site on my localhost

Best Regards,
Huyen Tran

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